Support

We're here to help.

Frequently asked questions

Is VDO Editor free?

Yes — the core editor is free, and you can preview every premium feature before deciding to upgrade. Exporting with premium features requires a VDO Pro subscription, billed through the App Store or Google Play.

How do I cancel my subscription?

Subscriptions are managed by your app store, not by us:

• iPhone / iPad: Settings → your name → Subscriptions → VDO Pro → Cancel.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → VDO Pro → Cancel.

Deleting the app does not cancel a subscription.

How do I restore my purchase on a new device?

Open the paywall in the app and tap Restore Purchases, making sure you're signed in to the same App Store / Google Play account you purchased with. Signing in to your VDO Editor account also syncs your Pro status across devices.

Are my videos uploaded anywhere?

No. All editing, captioning, text-to-speech, and exporting happens on your device. Your media never leaves your phone unless you share it yourself. See our Privacy Policy.

Why is my export slow or failing?

Export speed depends on your device, project length, resolution, and the effects used. If an export fails: free up storage space, close other apps, and try again. If it keeps failing, email us with your device model and project details.

Auto captions or translation aren't working

Captions and translation run on-device and may require language assets provided by your operating system. Make sure your device has the relevant language downloaded in system settings and enough free storage, then try again.

How do I delete my account?

See our account deletion page for step-by-step instructions.

Feature requests & bug reports

Found a bug or have an idea? We'd love to hear it — email support@vdo-app.com with "Bug" or "Feature request" in the subject line.